Order processing
Orders are confirmed when payment and contract checks are complete. You will receive confirmation by email/SMS.

Delivery methods & timeframes
Deliveries are handled by EE’s courier partners. Standard UK delivery is typically 1–3 working days, subject to stock and location.

Tracking
Tracking details will be provided where available. Delivery times quoted are estimates.

Delivery charges
Standard delivery is usually free; any charges will be displayed at checkout.

Restrictions
Deliveries are available to UK addresses only unless otherwise stated. Some addresses (e.g., PO Boxes) may be excluded by couriers.

Lost or damaged items
Report lost/damaged items immediately to 📧 Contact@eecustomersupports.com so we can liaise with EE/courier for investigation and a resolution.