Cooling-off & cancellation rights
Customers normally have 14 days to cancel from delivery or activation (for distance contracts) without penalty — see EE’s contract details.
How to cancel
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Contact EE customer support (details in your contract) or contact us at 📧 Contact@eecustomersupports.com and we will advise on next steps.
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For cancellations within the statutory cooling-off period you may be asked to return goods and will receive a refund as per the Returns & Refunds Policy.
Refunds after cancellation
Refunds are processed by EE in accordance with their processes. Partial charges may be deducted for services used prior to cancellation.
Exemptions & business customers
Activated/used SIMs and certain business contracts may be exempt from cancellation rights or subject to different terms.