Overview
Returns and refunds for plans, devices and accessories are handled in line with EE’s policies. The following describes typical processes customers can expect when purchasing through eecustomersupports.com.
Cooling-off / Returns
-
Consumer customers generally have a 14-day cooling-off period starting from delivery (or activation where applicable) for contracts and goods, subject to EE’s terms.
-
Devices should be returned unused, with original packaging and accessories included.
-
Activated SIMs and used consumables may be non-returnable (per EE policy).
How to return
Contact: 📧 Contact@eecustomersupports.com to start a return. We will provide instructions and any RMA details provided by EE.
Refunds
Refunds are processed after EE confirms receipt and inspection. Refunds are normally issued to the original payment method. Time to appear may vary depending on payment provider.
Partial refunds & charges
Where services have been used or activation has occurred, partial charges may apply in accordance with EE’s terms.
Exceptions
Special/clearance items, personalised items or opened, used accessories may not be refundable. Business customers may have different return terms.